It is also a useful tool when creating

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Multi-channel communication and introducing new products to the market. Understanding the strengths and weaknesses of your service will help you avoid mistakes when reaching new customers. Thanks to this, you can stand out in the market and gain a competitive advantage. Designing a Customer Journey map is also an ecellent opportunity to engage employees from various departments of the company and show that they have an impact on the operation of the entire organization. Routine can cause employees to unconsciously fulfill their duties but forget


about the needs of customers. Preparing a Digital Customer Journey Map can help them adopt a pro-customer attitude and share their ideas with the rest of the organization. Contact us and find out how we break the ceilings in e-commerce! What Saudi Arabia WhatsApp Number does a customer journey map need to includeWhat to do to create itWondering what a customer journey map should includeThe most important elements and stages are described below. Start by gathering information If your company doesn't have a persona yet, it's high time to create one! This is a typical





representative of the target group. Its creation requires opinions from departments that have the greatest contact with the customer. It is also a great idea to conduct a customer satisfaction survey or .should certainly be mentioned here. This process needs good analytics, so competences in this area should be developed continuously. We operate with a specific set of metrics, the configuration of which depends on whether we discuss the results within the digital team, with agencies at the campaign level, or more broadly within the marketing team. Among the many .